The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
The advice offered by www.rootana.com is to be used for educational and research purposes. The plans are guides and are an aid for you to make decisions about your nutritional choices. We always recommend checking with a physician or medical professional before starting any new exercise, supplement or nutrition program.
While these guides were carefully written by fitness professionals, we cannot accept liability for any injuries or problems that may occur to an individual.
See our Shipping page for full details of shipping times.
Customs charges and seizures
We send thousands of parcels around the world each month, the vast majority of these parcels make it to the customer successfully and without any additional charges.
In some countries, very occasionally additional taxes are added to the parcel or the parcel is seized by customs.
It is the customers responsibility to pay any customs charges. You will not be refunded if a parcel is seized. Refunds will only be given if the parcel is returned to us.
If a parcel is held in customs and requires documentation, our support team will provide this to you.
Due to the large number of countries that we send to and the ever-changing laws, we are unable to keep up to date with each countries prohibited import list and duty charges. We strongly suggest that you check your local import laws before ordering.
Note: There are never customs charges for customers in the USA and UK as we ship from within the US and UK.
We do not offer wholesale prices or accept any verified online re-sellers of our products. We are an online company who dispatch worldwide, and we only sell directly to our customers. This is to ensure that they are receiving the best quality products, shipping, and customer after-care. As a result of this we reserve the right to cancel any orders if we believe they are intended to be resold online via any platform, including Amazon and eBay.
We can only refund items within:
Please note: We will only refund unopened items. Minus all shipping and handling fees.
If for any reason any items arrive faulty please send a photograph outing the fault along with a description detailing the Batch or Lot number which can be found on the pouch to [email protected].
Please note we can only refund to the original purchase card.