Shipping

All parcels are sent out using a tracked mail service. Your tracking number will be emailed to you within 24 hours of your order being sent out. Our delivery partners will work their best to ensure a speedy delivery. However, some delays may occur which are outside our control


Recommended order dates for Christmas:

UK

  • December 16th for Royal Mail 48 hour tracked delivery
  • December 22nd for DPD

USA

  • December 19th for USPS Priority

Whilst we endeavour to get all items to you before Christmas, once the parcel has left our warehouse we are unable to influence the delivery schedule during this busy time of year.

Our delivery partners will work their best to ensure a speedy delivery. However, some delays may occur which are outside our control.


United Kingdom

Orders in the UK are sent from our depot in England.

Shipping options:

  • Royal Mail 48 hour tracked : Expected delivery time: 1 - 2 working days

  • DPD Next Working Day : Expected delivery time: 1 working day

Orders made before 1pm GMT will be sent out the same day. Orders made after 1pm GMT
will be sent out the next day.


Royal Mail Industrial Action

The following dates have been confirmed strike days by Royal Mail:

  • Friday 9 December 2022 and Sunday 11 December
  • Wednesday 14 December and Thursday 15 December 2022
  • Friday 23 December 2022 and Saturday 24 December 2022

Please note: there may be a small delay to your order during these periods


Order 2 or 3 pouches of Rootana to receive Free Standard Delivery (see table below).

Order 4 or more pouches of Rootana to receive Free Express Delivery (see table below).

1 2 3 4+
Royal Mail 48 £4.99 FREE FREE -
DPD Next Working Day £9.99 £9.99 £9.99 FREE

United States

Orders in the mainland USA are sent from our depots in Tennessee and Salt Lake City.

Shipping options:

  • USPS Priority - Tracked : Expected delivery time: 2 - 4 working days

Orders made before 2pm EST will be sent out the same day. Orders made after 2pm EST
will be sent out the next day.

Please note: We only ship to USA Mainland currently.

Rest of the World

Rootana is only available to order in mainland USA and the UK.

Rootana does not currently ship to any other countries.