Frequently Asked Questions


No, unlike most meal replacement shakes, Rootana is completely free from artificial sweeteners such as stevia or sucralose. Instead, Rootana gets its real food taste from real food ingredients, including a small amount of coconut sugar. Coconut sugar is extracted from the coconut tree sap and dried out in the sun before being added to Rootana.

There are a few reasons why Rootana avoids the use of artificial sweeteners. Many people dislike the taste of sweeteners such as sucralose or stevia, preferring natural flavours to sweeten their shakes. There are also people who are allergic or suffer from digestive issues when they consume artificial sweeteners. We wanted a shake that was suitable for all dietary needs.

Sucralose (Splenda) is an artificial sweetener that has been linked to various health risks, from heart disease to increasing weight gain. You can find detailed information and the studies about Sucralose here: As well as the long-term health concerns. Many people report digestion, gut and excess gas problems after consuming Sucralose.

Stevia (Steviol Glycosides) has been shown to effect gut health in studies. Many people report having a headache after consuming Stevia. It has an unpleasant after taste, manufacturers try to disguise this taste by mixing it with other sweeteners or sugar.

Overall, the long-term health effects of sweeteners are unknown. Which is why we have chosen not to use them in Rootana.


Rootana is perfect for vegans. Not only is it completely plant-based, but it is also high in plant protein making it easier for vegans to hit their daily protein targets.

When consumed in low amounts, coconut sugar can be part of a healthy balanced diet. Each serving of Rootana contains a low amount of coconut sugar. Unlike regular white sugar, coconut sugar is unrefined, it has a lower glycemic index, but doesn’t spike blood sugar levels to the same extent. It also contains extra nutrients that are beneficial for you.

The coconut sugar in Rootana helps provide an immediate energy boost in advance of slower release energy from complex carbohydrates being released. Coconut sugar has also been shown to improve the athletic performance of young men:

No, Rootana is not gluten-free. However, we are currently working on a gluten free version for the future.

Yes, Rootana uses pea protein isolate instead of whey protein and purposefully avoids all dairy products. So it is lactose free.

No, Rootana (unlike most other meal replacement shakes) does not use soy for protein or for carbohydrates. It uses pea protein isolate for its protein, and oat flour powder for its carbohydrates.

Rootana contains oats, which are an allergen for a small number of people. Other than that, Rootana has made every effort to contain no other allergens. For this reason it is free from lactose, soy, and artificial sweeteners.


If you want to Subscribe to Rootana just follow these steps:

  • Go into and navigate to the buy section.
  • Choose your flavours, select subscribe and set your delivery frequency, click the order now button.
  • Don't forget to add a Metal Scoop and a Metal Shaker on the cart page.
  • Only registered customers are able to subscribe. You will be asked to login or register before going to the checkout.

You just need to login to your account, go into your subscription profiles and you will be able to update the following details:

  • Skip a delivery
  • Pause your subscription
  • Change the frequency
  • Increase or decrease your subscription items
  • Modify your shipping addres
  • Update payment method
  • Cancel your subscription

Before cancelling your order, please get in touch with our Customer Support team, your comments are important to us. We are always keen to hear from our customers.

Skip: You are choosing to skip only the following order.

For example: If your delivery frequency is set to 4 weeks and you skip the following order, your next order will be sent in 8 weeks from the previous order.

Pause: You are choosing to pause your subscription. Your subscription will be paused until you reactivate it.

If you activate your subscription and a renwal is due, it will be automatically scheduled the following day at 01:00 PST.

Cancel: You wont receive any more orders. Your current subscription cannot be reactivated once cancelled.

To prevent any delays or if you have any questions, please get int ouch with our Customer Support team for an accurate renewal date.

If you wish to be removed from our Newsletter, please unsubcribe from your Account Dashboard or get in touch with out Customer Support team.

Yes, to update your payment method, just login to your account. Click on Payment Methods and you will be able to update your card details.

In some instances, you will need to verify a zero-value purchase with your bank. This is to allow processing future charges on the new card.

There are various reasons why you could be having trouble placing a subscription order, we recommend following these steps:

  • Go into the Cart page and remove the subscription items.
  • Once the cart is empty, go to the homepage and add your products again.
  • Choose your flavours, select susbcribe and set your delivery frequency, and click the order now button.
  • Only registered customers are able to subscribe. You will be asked to login or register before going to the checkout.

If you are still having trouble, please get in touch with our Customer Support team and they will help you place your order.


Rootana has been designed to provide a natural taste rather than an artificial one. For this reason, we use a tiny amount of naturally occurring coconut sugar to provide sweetness instead of using sucralose or stevia. The predominant taste of Rootana comes from the high-quality oat flour used in the formula. Rootana can also be blended with any number of healthy ingredients to create your own tasty shakes.

Rootana is a meal made from real food ingredients that provides you with 27 vitamins and minerals, alongside protein, fibre, carbohydrates and healthy fats. Unlike most complete meal shakes, Rootana avoids the use of artificial sweeteners, stevia, and sucralose. Instead, Rootana includes a small quantity of natural coconut sugar to sweeten its taste.

Rootana is a high protein, high fibre, meal replacement shake that contains 400 calories. It can make dieting easier, and can be an effective component of a calorie deficit diet. However, Rootana is not solely designed for weight loss, and it can also be used for healthy weight management or even building muscle.

No, Rootana isn't a meal replacement. It doesn't contain any of the unhealthy ingredients that are found in meal replacements and weight loss shakes. Rootana is real, healthy food ingredients that have been ground up and made into a shake.

Rootana is different to other complete meal shakes as it provides a perfectly balanced meal and our recipe avoids any unwanted ingredients.

Many meal shakes don’t provide a balanced nutritional profile which can lead to energy crashes and snacking between meals. Rootana keeps you feeling full for longer by providing the right amount of slow-release energy from complex carbohydrates and healthy fats. It’s also high in protein, contains fiber to help digestion and contains all 27 vitamins and minerals.


Rootana is made in FDA/BRC accredited facilities in the USA and UK.

Yes, Rootana can fit into a healthy diet very easily, and has no side effects or controversial ingredients. Consuming it daily is perfectly safe, as well as being cost-effective and efficient.

Rootana can be used by anyone, it is high in protein, high in fibre, and packed full of micronutrients. Rootana is perfect for people who struggle to prepare healthy meals due to a busy lifestyle. It is also perfect for plant-based diets, and for people who prioritise natural, healthy foods that can be prepared in seconds.

One serving of Rootana (5 x tablespoons, 95-100 grams) contains 400 calories. However, you can decide upon your own serving size by changing how many grams of Rootana you add to your shake.

Yes. Rootana has an excellent micronutrient profile, and its ingredient list contains healthy fats, low GI carbohydrates, a lot of fibre, and top-quality plant-based protein.

Rootana is classed as being high in protein because 20% of the calories in Rootana come from protein. This is the right level of protein relative to the other macro nutrients for the vast majority of active people. A standard serving (4 scoops) of Rootana will provide 20g of protein, a large serving (6 scoops) will provide 30g of protein.

Grab your Rootana shaker and fill it with 500 ml of ice-cold water. Alternatively you can use a dairy or plant-based milk for a thicker shake. Add in 5 heaped tablespoons of Rootana powder (or if you have a Rootana metal scoop then add in 4 scoops). Tighten the lid and shake thoroughly for 10-20 seconds. Then you can either drink straight from the shaker, or pour into a glass.